WIRED: Behold, the Social Security Administration's AI Training Video

[Dennis Donovan]

WIRED - (archived: https://archive.ph/XRwKY ) Behold, the Social Security Administration’s AI Training Video

Social Security workers are being asked to use an AI chatbot. An animated instructional video fails to mention that you can’t trust it with personally identifiable information.

David Gilbert
Politics Apr 25, 2025 6:30 AM

Amidst the chaos and upheaval at the Social Security Administration (SSA) caused by Elon Musk’s so-called Department of Government Efficiency (DOGE), employees have now been asked to integrate the use of a generative AI chatbot into their daily work.

But before any of them can use it, they all need to watch a four-minute training video featuring an animated, four-fingered woman crudely drawn in a style that would not look out of place on websites created in the early part of this century.

Aside from the Web 1.0-era graphics employed, the video also fails at its primary purpose of informing SSA staff about one of the most important aspects of using the chatbot: Do not use any personally identifiable information (PII) when using the assistant.

(Video at link)

“Our apologies for the oversight in our training video,” the SSA wrote in a fact sheet about the chatbot that was shared in an email to employees last week. The fact sheet, which WIRED has reviewed, adds that employees using the chatbot should “refrain from uploading PII to the chatbot.”

/snip

[SheltieLover]

1. Gee, it sounds as if fleaon's mission is to bring US downtyo ruskie's level.

Imagine that...