Customer service my ass. [View all]
What passes for "customer service" these days is a joke, only I'm not laughing. First, you have to listen to the automated voice ask you what you want so they can direct your call to the proper individual and the automated voice doesn't understand a word you say, so you have to repeat it three (or more) times. Or you have eight buttons to select and none of them pertains to what you're calling about. When you finally get through to a person, they have an accent so thick, you can barely understand what they're saying. Then they put you on hold with the most god-awful music you've ever heard in your life, which they jack up as loudly as possible. Or else they have a recording with the god-awful music in the background that repeats ad nauseam how important your call is to them and that you can find the answer to your question on their website. In other words, don't bother us.
It seems like all of this is intended to have us get frustrated and hang up and leave them alone. And that's customer service.
I'm not sure which forum this rant should be in. Let me know if I'm in the wrong place.
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