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2. You forgot they disconnect you 20 minutes into the call

Wed Aug 27, 2025, 02:00 PM

Aug 27

And when you call back you have to start all over.

I also love giving my identifying information to the automated system, and then again to the human.

Yes, it's entirely deliberate. They know how to provide good customer service, but they make more profit if they can discourage calls from reaching humans, or from achieving the customer's desired results.

It certainly discourages complaining about a matter of just a few dollars if it's going to take an aggravating 20-60 minutes to only maybe resolve. And that's money they get to keep even if they're entirely in the wrong in the first place.

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Customer service my ass. [View all] MIButterfly Aug 27 OP

Obviously, you should tip more. Sneederbunk Aug 27 #1

You forgot they disconnect you 20 minutes into the call unblock Aug 27 #2

definitely part of the plan. barbtries Aug 27 #6

Insurance companies have been doing this with providers for decades. Irish_Dem Aug 27 #3

"Customer service call centers" are not designed to serve the customer. Midnight Writer Aug 27 #4

'Better living through technology' Oeditpus Rex Aug 27 #8

Actually, today it was Build-a-Bear, but it pertains to any business that I've tried to call MIButterfly Aug 27 #9

bots. barbtries Aug 27 #5

Another wrinkle to all this: thucythucy Aug 27 #7

This is 100% due to economic concentration OrwellwasRight Aug 27 #10

Ah yes...PayPal, the founder of which is none other than Peter Thiel, Totally Tunsie Aug 28 #11