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Midnight Writer

(24,708 posts)

4. "Customer service call centers" are not designed to serve the customer.

Wed Aug 27, 2025, 02:19 PM

Aug 27

They are in place so the company can claim they have a customer service call center to serve the customers.

It is window-dressing: part of their sales pitch.

Face it. If they cared about customer service their call centers would be adequately staffed by real people with the expertise and training to solve your problem. The system would be efficient and painless to the customer. They know how to do it.

All the run-around and rigmarole are part of a psychological ploy.

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MIButterfly

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Customer service my ass. [View all] MIButterfly Aug 27 OP

Obviously, you should tip more. Sneederbunk Aug 27 #1

You forgot they disconnect you 20 minutes into the call unblock Aug 27 #2

definitely part of the plan. barbtries Aug 27 #6

Insurance companies have been doing this with providers for decades. Irish_Dem Aug 27 #3

"Customer service call centers" are not designed to serve the customer. Midnight Writer Aug 27 #4

'Better living through technology' Oeditpus Rex Aug 27 #8

Actually, today it was Build-a-Bear, but it pertains to any business that I've tried to call MIButterfly Aug 27 #9

bots. barbtries Aug 27 #5

Another wrinkle to all this: thucythucy Aug 27 #7

This is 100% due to economic concentration OrwellwasRight Aug 27 #10

Ah yes...PayPal, the founder of which is none other than Peter Thiel, Totally Tunsie Aug 28 #11