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OrwellwasRight

(5,247 posts)

10. This is 100% due to economic concentration

Wed Aug 27, 2025, 03:29 PM

Aug 27

If companies actually had to compete for customers, at least some would compete on the basis of superior service. Others would learn they lost customers due to poor service and they’d try to improve. But they don’t have to compete. There are essentially 6 airlines, 6 banks, 1 cable company (per community), 3 cell phone companies, 1 gigantic online retailer, 1 payment processor (PayPal, which owns Venmo by the way), 3 credit card companies, etc. they know you have few choices. So they don’t give a rip. They don’t have to. Biden was (albeit slowly) starting to deal with this. Now we are sunk. Trump likes monopolies. He has stopped all progress Biden started.

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MIButterfly Midnight Writer

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Customer service my ass. [View all] MIButterfly Aug 27 OP

Obviously, you should tip more. Sneederbunk Aug 27 #1

You forgot they disconnect you 20 minutes into the call unblock Aug 27 #2

definitely part of the plan. barbtries Aug 27 #6

Insurance companies have been doing this with providers for decades. Irish_Dem Aug 27 #3

"Customer service call centers" are not designed to serve the customer. Midnight Writer Aug 27 #4

'Better living through technology' Oeditpus Rex Aug 27 #8

Actually, today it was Build-a-Bear, but it pertains to any business that I've tried to call MIButterfly Aug 27 #9

bots. barbtries Aug 27 #5

Another wrinkle to all this: thucythucy Aug 27 #7

This is 100% due to economic concentration OrwellwasRight Aug 27 #10

Ah yes...PayPal, the founder of which is none other than Peter Thiel, Totally Tunsie Aug 28 #11