This is the review I just left for CVS.

[Maraya1969]

(I don't know if I should take this issue further. I believe that they way I was treated at CVS was terrible and I have already chosen a different pharmacy to use)
I use a pseudonym for my Google account so people don't know my real name - for good reason.



I take a controlled medication for pain and I have taken this same prescription and the same dosage for years. In May I was finally able to go on a month long trip to Europe that had been on hold since Covid happened. My doctor wrote a prescription for 2 months with the explanation that I needed that much because I would be away when the second script needed to be filled. I was told that they could not fill the script that way. So I went back to the doctor to get a separate script and brought it back. The next pharmacist then said the doctor had to call them. I told the doctor and they called. When I went back and the first pharmacist said I had to have my insurance company call. So I told them I would just pay cash, (it is not an expensive drug) and she said it didn't matter; the insurance company had to call anyway.

At that point I seriously thought I was going to lose the chance to go on my dream vacation because these pharmacists were on some power grab. I began crying after the final, "Now the insurance company has to call" assault. (Even if you are not going to use insurance - Seriously?) They finally filled the medication and I am now back from my wonderful vacation.

The point I would like to make I am certain that none of this was out of concern for my welfare. Because if they were actually concerned for my welfare they would have called my doctor. But they didn't. They just kept making up new "rules" as they harassed me and sent me on more wild goose chases. They know nothing of my medical history or my medical diagnoses. They are not doctors. They are not nurses or even nurse's assistants. If they are not happy in their jobs they can get different jobs but abusing the customer as a way to make up for their personal unhappiness is immature, petty and very unprofessional.



EDIT: I want to add that my relative is a physician in a physical rehab and deals with chronic pain conditions. She told me what I already know to be true; that even many pain management doctors treat people on controlled substance pain medication poorly. Apparently the bad ones who just pushed pills made it hard to get into that particular specialty, (Pain Management) and the ones who are left know that their patients depend on them just to be able to exist without excruciating pain so some don't try to "keep" their patients as their patients aren't going anywhere and they know it.

My friend took care of her cousin who died of cancer and was in a lot of pain. She told me the pharmacists treated her cousin the same way these pharmacists treated me, (this is not my first instance of being looked at like you are a second class citizen when going to fill a prescription)